Consultation - Our customized training service begins with a consultation. We will meet with you to discuss your training needs, develop a profile of the training audience, and define the desired results.

Assessment - Training Needs Assessments are critical in helping define the gap between current and desired individual and organizational performance.  An assessment will help identify key areas of need and will help determine the type of training that is relevant for what skills are required to reach your long-term goals. These findings can be used to develop your training plans and also to decide whether to design and conduct internally or externally.

Planning & Design - Following the Assessment phase, course instructor determine the course structure, media, and methods. The course syllabus and materials will be designed to meet the stated learning objectives.

Implementation - Once you have reviewed and approved the course material, training begins. Training may be customized as a single session or as a series of sessions over a longer period of time.

Evaluation - Course participants are asked to submit a comprehensive course feedback. As needed, the program is continually revised and refined.