Conflict Management And Negotiation Skills
Objective
The objective of the programme is to impart conflict management and negotiation skills to the participants so that they become more functional in their roles in general and in business negotiations in particular. The participants shall build a wholesome conceptualization of conflict management and negotiation skills to create a win-win outcome. Participants shall also understand and appreciate the role of conflict and its imperatives both positive and negative. This understanding would facilitate them to be a more effective negotiator across various business and other kinds of negotiations. The emphasis will be more on developing behavioural competencies of managing conflict and doing successful negotiation in working environment.
The objective of the programme is to impart conflict management and negotiation skills to the participants so that they become more functional in their roles in general and in business negotiations in particular. The participants shall build a wholesome conceptualization of conflict management and negotiation skills to create a win-win outcome. Participants shall also understand and appreciate the role of conflict and its imperatives both positive and negative. This understanding would facilitate them to be a more effective negotiator across various business and other kinds of negotiations. The emphasis will be more on developing behavioural competencies of managing conflict and doing successful negotiation in working environment.
Participants
The Program is most suited for managers in various functional areas of management
The Program is most suited for managers in various functional areas of management
Program Structure
This is 2 Days program . The programme will cover the following aspects of Conflict Management and Negotiation Skills:
This is 2 Days program . The programme will cover the following aspects of Conflict Management and Negotiation Skills:
- Nature, Process and Types of Conflicts
- Stages of Conflict
- Psychological process in Conflict
- Intra and inter-personal Conflict
- Identify your personal conflict management style
- Identify the conflict management styles of others
- Nature, Process and Types of Negotiations
- Preparing for Negotiation
- Negotiation Process
- Types of Negotiation
- Negotiation Terminology : BATNA, ZOPA, Reservation Value
- Evaluation of Negotiation Process
- Ethical considerations in Negotiation
- Individual negotiation style
- Soft Skills in Negotiation
Pedagogy
Combination of Lecture, Facilitation, PPT, Videos , Case Study, Role Plays.
Combination of Lecture, Facilitation, PPT, Videos , Case Study, Role Plays.